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RETURN OFFER
Fair, transparent, and reviewed case by case. If a machine doesn’t match what we promised, here’s exactly how we make it right.
30 Days
Window to request a return
30 Days
Refund processing time
Case-by-case
Every return individually reviewed
01 / ELIGIBILITY
RETURN RIGHTS
& EXCEPTIONS
When you can request a return.
If the equipment you receive does not match the description provided at the time of purchase, or if it has significant undisclosed defects, you have the right to request a return. So we can review your case as quickly as possible, please reach out to us within 30 business days from the delivery date.
In situations where the equipment arrives in a condition that falls short of the quality standards we advertise, each case will be carefully reviewed on an individual basis. Depending on the circumstances, we may offer a full refund of the purchase price or an exchange for a comparable piece of equipment, based on availability.
02 / REFUNDS & COSTS
MONEY &
SHIPPING
How refunds and return costs work.
Refunds
If your return is approved following our technical inspection, a refund of the purchase price will be issued — excluding shipping fees and any other related logistics or handling costs. Refunds are generally processed within 30 business days after the returned equipment has been received and properly inspected by our team.
Return Shipping Costs
In most cases, return shipping costs are the responsibility of the buyer. However, if the return is the result of a confirmed defect or a clear discrepancy from the original product description, Knight’s Tractor will cover the return shipping costs.
03 / PROCEDURE
HOW TO
RETURN
Three steps to start a return.
1 Get in touch with our team by phone or email to let us know about the issue.
2 Share complete and accurate details, including a clear description of the problem along with photos or video evidence whenever possible, to help us evaluate the situation properly.
3 Once your return request has been approved, the equipment must be sent back within 30 calendar days from delivery, in the same condition it was received — without modifications, signs of use, or additional damage.
Important: equipment returned with modifications, signs of use, or additional damage may not qualify for a refund. Keep it in received condition until your return is approved.
Reliable heavy equipment, honest advice, and a team that stands behind every machine.